. Handmade Custom Detail ;
John (Jewelry maker) has 30 years professional experience in Fine Jewelry Industry, he has a great talent of Custom Jewelry Making and Repair. He loves to make all fine jewelry with his best skill.
Jewelry will be made when I received the 50% of the total payments
Jewelry will be designed and casted when the FULL payment is received.
If the buyer can not pay in full for any reasons, $60 will be deducted from the payment that had been made and the rest of the payment will be refunded immediately after I had already start to make the ring.
. Handmade Custom Order Return policy:
I don't accept cancellations & Return Handmade Custom Item, But please contact me if you have any problems with your order.
9-10 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We offer the size adjustment. There will be extra charge for size adjustment and you need to pay your return shipping cost. Please check your ring size correctly before you order.
GIA, EGL Certificate is available for diamond weight over 0.50 CT is recommended due to its price. Certificate is $100 and over each depending on the item.
♦ You can Choose the item or items that you want to purchase.
♦ You decide the payments on a weekly, bi-weekly or monthly.
♦ You can see the reminder listing on our site.
♦ We will start to make your order when 50% of the balance is paid.
♦ Your item will be shipped out when 100% of the balance is paid and your order is ready.
♦ Please contact us with your expected payment date If you cannot make a payment on time.
♦ We will assume that you no longer want to purchase the item on layaway and all payments made will be forfeited If I do not hear from you within 30 days of your missed payment.
♦ Layaway plan item can't be refunded only exchange.
Please request cancellation within 24 hours of placing the order. Any cancellation after 24 hour will be apply of 10% fee of item amount.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
After 14 days of delivery of return item can get store credit only no refund.
- Personalized, Metal upgrade and Custom orders are non refundable.
- Moissanite Sale is final
- Rush orders are non refundable. ( specially requested earlier ship out than normal work process )
- Intimate items
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refund will be processed without shipping cost and any loss in value.
You may be required to pay VAT/import fee before your package is delivered. We are not responsible for any fees. Please leave your phone number for customs clearance.
. USPS Int First Class 14 days up to 5 weeks ( After your package leaves the U.S., tracking stop updating )
. USPS Int Priority 10 to 15 Business Days ( we recommend this )
. Fedex Express days ( cost over $150 )
. Please leave your phone number
- We recommend USPS Priority International for orders all your order. Please use USPS Priority international not USPS Priority Express International mail is prohibited jewelry Items.
Customer may choose to upgrade shipping with UPS or Fedex on any order. Delivery time is dependent on how quickly packages clear your country’s
Due to the current environment with the COVID-19 virus, shipments are taking longer to
reach their destinations. The shipping carriers are working hard to meet their
commitments, but shipments may be delayed. Specifically, shipments with International
destinations can take additional weeks or more for completed deliveries. We recommend to
buy UPS or Fedex for your package ( contact us if you need any help, There is no tracking
update for USPS International First Class mail and double delay than normal days. )
Jul 14, 2022
There were lots of problems receiving this wax mold. The first item never reached me so they promptly shipped me another one, however it arrived broken. Customer service was excellent, the seller was apologetic and refunded me almost immediately. I imagine mailing wax is tricky. I have ordered other jewelry from this seller which I love, so this will not affect my decision to purchase from the shop in the future.