Policy - Masterjewelryshop

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Sizing details

    We offer the size adjustment. There will be extra charge for size adjustment and you need to pay your return shipping cost. Please check your ring size correctly before you order.

    Certificates

    GIA, EGL Certificate is available for diamond weight over 0.50 CT is recommended due to its price. Certificate is $100 and over each depending on the item.

    FREE LAYAWAY PLAN ( INSTALLMENTS WITHOUT INTEREST )

    ♦ You can Choose the item or items that you want to purchase.
    ♦ You decide the payments on a weekly, bi-weekly or monthly.
    ♦ You can see the reminder listing on our site.
    ♦ We will start to make your order when 50% of the balance is paid.
    ♦ Your item will be shipped out when 100% of the balance is paid and your order is ready.
    ♦ Please contact us with your expected payment date If you cannot make a payment on time.
    ♦ We will assume that you no longer want to purchase the item on layaway and all payments made will be forfeited If I do not hear from you within 30 days of your missed payment.
    ♦ Layaway plan item can't be refunded only exchange.

    Order Cancellation

    Please request cancellation within 24 hours of placing the order. Any cancellation after 24 hour will be apply of 10% fee of item amount.

    Return Policy

    Contact me within: 7 days of delivery
    Ship items back within: 14 days of delivery
    return item can get store credit only no refund.
    - All sale is final only store credit for return item.
    - Personalized, Metal upgrade and Custom orders are non refundable.
    - Moissanite Sale is final
    - Rush orders are extra fee applied ( specially requested earlier ship out than normal work
    process )
    - Intimate items
    - Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Store Credit will be processed without shipping cost and any loss in value.

    International shipping

    You may be required to pay VAT/import fee before your package is delivered. We are not responsible for any fees. Please leave your phone number for customs clearance.

    . USPS Int First Class 14 days up to 5 weeks ( After your package leaves the U.S., tracking stop updating )
    . USPS Int Priority 10 to 15 Business Days ( we recommend this )
    . UPS
    . Fedex Express days ( cost over $150 )
    . Please leave your phone number

    - We recommend USPS Priority International for orders all your order. Please use USPS Priority international not USPS Priority Express International mail is prohibited jewelry Items.

    Customer may choose to upgrade shipping with UPS or Fedex on any order. Delivery time is dependent on how quickly packages clear your country’s

    International Shipping during Covid-19

    COVID-19 NOTICE
    Due to the current environment with the COVID-19 virus, shipments are taking longer to

    reach their destinations. The shipping carriers are working hard to meet their

    commitments, but shipments may be delayed. Specifically, shipments with International

    destinations can take additional weeks or more for completed deliveries. We recommend to

    buy UPS or Fedex for your package ( contact us if you need any help, There is no tracking

    update for USPS International First Class mail and double delay than normal days. )

    Legal imprint